From Daily Breakages to Zero-Downtime Reliability
How OneLove Logistics replaced consumer-grade phones with an enterprise rugged strategy to stabilize their fleet and stop bleeding profit.
Build Your Rugged StrategyThe Challenge
As an Amazon DSP, OneLove Logistics depends entirely on mobile devices to keep drivers connected and deliveries on track. But they were facing an existential operational crisis: multiple phones were breaking every single week.
Beyond the direct cost of replacing consumer-grade devices, the hidden toll was paralyzing. Significant downtime was incurred as replacement phones were sourced, configured, and deployed, violently disrupting delivery routes and driver productivity.
"Switching to Zebra TC27s was a game changer for us. We went from breaking multiple phones a day to only 6 incidents in five months. The combination of rugged hardware, charging infrastructure, and Esper's device management gave us the visibility and reliability we needed to run a tight operation."
The Results
- Operational Stability: Dropped from multiple broken phones per day to just 6 incidents over an entire 5-month period.
- Drastic Cost Savings: Eliminated the wasted IT labor and hardware costs previously spent setting up new phones after every breakage.
- Eliminated Battery Delays: Drivers now start every single day with a fully powered device, ending route delays.
- Total Fleet Visibility: Fast repairs and quick IMEI lookups when needed, bringing absolute accountability to the floor.