---
title: "Case Study: How OneLove Logistics Cut Downtime by 75% | Device Solutions AI"
description: Achieve zero-downtime reliability by replacing consumer-grade phones with rugged Zebra TC27 devices, reducing costs and operational disruptions.
---

![Device Solutions AI](https://blog.devicesolutions.ai/hubfs/Brand%20Assets/Device_Primary_w.svg)

Featured Partner Case Study

![OneLove Logistics](https://blog.devicesolutions.ai/hubfs/Marketing%20Blocks/OneLove%20Logistics-1.png)

Amazon DSP Success Story

# From Daily Breakages to Zero-Downtime Reliability

How OneLove Logistics replaced consumer-grade phones with an enterprise rugged strategy to stabilize their fleet and stop bleeding profit.

[Build Your Rugged Strategy](https://meetings.hubspot.com/ozo/platform-intro)

75%

Reduction in Downtime

70+

Fewer Replacements

3-in-1

Enterprise Stack

## The Challenge

As an Amazon DSP, OneLove Logistics depends entirely on mobile devices to keep drivers connected and deliveries on track. But they were facing an existential operational crisis: **multiple phones were breaking every single week.**

Beyond the direct cost of replacing consumer-grade devices, the hidden toll was paralyzing. Significant downtime was incurred as replacement phones were sourced, configured, and deployed, violently disrupting delivery routes and driver productivity.

> "Switching to Zebra TC27s was a game changer for us. We went from breaking multiple phones a day to only 6 incidents in five months. The combination of rugged hardware, charging infrastructure, and Esper's device management gave us the visibility and reliability we needed to run a tight operation." — Mark Voisin, OneLove Logistics

## The Results

- **Operational Stability:** Dropped from multiple broken phones per day to just 6 incidents over an entire 5-month period.
- **Drastic Cost Savings:** Eliminated the wasted IT labor and hardware costs previously spent setting up new phones after every breakage.
- **Eliminated Battery Delays:** Drivers now start every single day with a fully powered device, ending route delays.
- **Total Fleet Visibility:** Fast repairs and quick IMEI lookups when needed, bringing absolute accountability to the floor.

The Solution Stack

#### Zebra TC27 Devices

Replaced fragile consumer-grade phones with enterprise-rugged Zebra TC27s, purpose-built to withstand the brutal demands of daily delivery ops.

#### Charging Cradles

Installed structured end-of-shift charging cradles to ensure every device is returned, charged, and ready to deploy.

#### Esper MDM

Adopted Esper for centralized management, making it effortless to track devices, push configurations, and secure the fleet.

Want to deploy this stack in your fleet?

[Book Your Fleet Resilience Audit](https://meetings.hubspot.com/ozo/platform-intro)