--- title: Enterprise IT Lifecycle Management | DeviceSolutions.ai description: Deploy, track, and recover devices across your entire distributed team. DeviceSolutions.ai pairs Firstbase's lifecycle platform with managed hardware, Esper MDM, and flexible financing. image: https://blog.devicesolutions.ai/hubfs/Marketing%20Blocks/FirstBase/IT/composed%2c%20professional%20IT%20director%20sitting%20at%20a%20clean%20desk%20with%20dual%20monitors.jpg --- [Schedule a Review](https://meetings.hubspot.com/ozo/it-asset-lifecycle-review) [![DeviceSolutions.ai](https://blog.devicesolutions.ai/hubfs/Brand%20Assets/Device_Primary_blue.svg)](https://www.devicesolutions.ai) Enterprise IT Lifecycle Management # The box didn't come back. *Again.* Ghost assets, audit gaps and ex-employees with your laptops – that's the cost of running IT using spreadsheets and manual follow-ups. There is a better way. DeviceSolutions weaves Firstbase's lifecycle platform with managed hardware, MDM, and flexible financing. A single discussion replaces five vendor connections. [Schedule Your IT Lifecycle Review](https://meetings.hubspot.com/ozo/it-asset-lifecycle-review) [See How It Works](https://blog.devicesolutions.ai/en/enterprise-it-asset-management-solutions-streamline-device-retrieval#how-it-works) No strings attached. Review in 20 mins. ![IT director managing enterprise device lifecycle at DeviceSolutions.ai](https://blog.devicesolutions.ai/hubfs/Marketing%20Blocks/FirstBase/IT/composed%2c%20professional%20IT%20director%20sitting%20at%20a%20clean%20desk%20with%20dual%20monitors.jpg) 97% device retrieval rate 270hrs IT time saved · Cresta Used by teams adopting this stack New Relic Cresta.ai Earnest Verse.io Docebo FinFare Problem ## Manual IT management breaks when your workforce goes remote. You notice the signs. Every IT team managing distributed employees faces the same four walls. ### Ghost assets eating up your budget Devices are still on the books - but no one knows where they are. Your MDM count does not match the asset registry. Finance questions why you're ordering new gear when you should have 40 laptops in stock. ### The box never came back You ship a return kit. The employee ignores it. Six weeks later, you're contacting them via email. Half of the time, the device never returns. Each lost laptop is a write-off—and an open audit finding. ### New hire. No laptop. Day one. The hardware was ordered too late or Customs is holding it up. The new employe sits without a device for two weeks. That isn't a shipping issue. It is a process issue that occurs every cycle. ### Audit preparation always done from scratch The auditor wants to know, "Who had this laptop last March?" You open the spreadsheet. You open email threads. You make a call to HR. Two days later, you've received a partial answer. An immutable audit trail should be automatic and not a fire drill. Solution ## Two platforms, one managed outcome Firstbase manages the logistics of deploying, tracking, and recovering each device. DeviceSolutions covers the hardware layer, which includes procuring correct devices at volume pricing, managing MDM, and structuring financing to keep your CapEx clean. Firstbase Platform ### The lifecycle engine Firstbase manages the software platform and logistical network in 150+ countries. Every device, employee, and stage is visible in a single dashboard. Automated retrieval. Prepaid return kits, door-to-door UPS/FedEx collection, and a 97% return rate. Inventory dashboard is updated in real time. Every serial number, location, and stage are live. NIST 800-88 data destruction, with a Certificate of Destruction for each device. HRIS, MDM, and ITSM integrations: Workday, Okta, Jamf, Intune, ServiceNow, and over 20 more. DeviceSolutions Layer ### The hardware + managed services layer We sit on Firstbase to handle to cover the rest: the correct hardware at the right price, skilled MDM administration, and budget-friendly financing. **Bulk hardware procurement.** Volume pricing and compatibility knowledge - ensuring the device is appropriate for the function before it ships. **Zero-touch deployment.** Devices are automatically enrolled in MDM and connected to SSO upon arrival. No IT support is required. **Mobile Device Management service.** We handle your entire mobile device fleet. You focus on IT strategy over device policy. **Flexible financing.** Hardware-as-a-Service for 24–36 months. Preserve CapEx by spreading costs across the device's lifecycle. **Compatibility expertise.** We know which devices work where. Device ships with no surprises. **One point of contact.** Hardware, MDM, finance and lifecycle platform - all in one conversation, one account team. How It Works ## One automated loop - from first hire to final wipe Every step is handled. No manual tickets. No FedEx runs. No spreadsheet updates. 1 #### Hire triggers an order. HRIS event fires up. Device orders are placed automatically based on role and location. Firstbase DS Hardware 2 #### Ships ready to use on Day-One Preimaged, SSO-linked, MDM-enrolled. Delivery: 2-5 Days. Anywhere! Firstbase DS MDM 3 #### Lifetime tracking Every device is tracked in real time, including its serial number, owner, location, and health. Firstbase DS MDM 4 #### Offboarding auto-retrieval Employe exit activates return kit. Carrier picks it up from their door. No chasing required. Firstbase 5 #### Certified Wipe + Audit Log Data destruction (NIST 800-88). Certificate of Destruction provided. Audit trail complete. Firstbase DS Hardware Proof Points ## Numbers that IT leaders really care about. 97% Device retrieval rate — compared to the industry standard of 50-70% Source: Firstbase internal data, 200K+ returned assets 270+ Cresta went from 160 to 300 workers in a year while **cutting** IT hours. Source: Cresta case study 1 IT worker supporting 2,500 employees across over 48+ countries Source: New Relic case study 98% New Hire Satisfaction Score with 2 Person IT Team Source: Earnest case study ![Professional team working in a modern open-plan software company office — New Relic](https://blog.devicesolutions.ai/hubfs/Marketing%20Blocks/FirstBase/IT/New%20Relic%20-%20Professional%20team%20working%20in%20a%20modern%20open-plan%20software%20company%20office.png) Case Study · New Relic ## 2,500 employes. 48 countries. One IT professional. New Relic was using five different providers for procurement, warehousing, refresh and device disposal. There was constant coordination. Costs were random. At every integration point there were security holes. After transitioning to a single lifecycle platform, New Relic expanded to 2,500 employes worldwide without hiring a single IT professional. 95% Offboarding device retrieval 5→1 Vendors reduced to a single platform 48+ Countries covered, one IT manager "We went from managing five vendors across multiple continents to having one partner handle everything — procurement, warehousing, refresh, and ITAD. It's the only reason one person can support a company our size." — Akanksha C., Lead Enterprise System Engineering, New Relic Case Study · Cresta.ai ## 270+ hours back. 3-person IT team. 300 employees. Cresta was growing rapidly, hiring more than twenty people each week. Their three-person IT crew spent hours each day packaging up laptops, driving to FedEx, and chasing returns from employes in multiple locations. After implementing the whole lifecycle stack, they grew headcount in less than a year and reclaimed over 270 IT hours for strategic purposes. 270+ IT hours recovered per year 2× Team size in less than 12 months 3 IT personnel supporting 300 employes globally "Tasks like recovering a machine, shipping it, receiving it, testing it, and performing QA used to add up significantly. Firstbase streamlines all of this — which has been invaluable for our team." — Jared Allenbrand, Head of IT, Cresta ![Startup IT operations team of three in a fast-paced tech office — Cresta](https://blog.devicesolutions.ai/hubfs/Marketing%20Blocks/FirstBase/IT/Startup%20IT%20operations%20team%20of%20three%20in%20a%20fast-paced%20tech%20office.jpg) Why DeviceSolutions ## What you get when you work with us instead of tackling it alone FirstBase is a robust platform. DeviceSolutions makes it work harder for you by incorporating the hardware layer, managed services, and financial framework that one platform alone cannot offer. ### Volume hardware pricing We source from all the main manufacturers in bulk. For large deployments or fleet refreshes, you can achieve better unit pricing. MacBooks, Windows laptops, rugged devices – all at volume rates ### Managed MDM We take care of the whole setup of Mobile Device Management for you. **Our team** takes care of device rules, app deployments, security settings, and remote wipes, not yours. Support for kiosk mode, geofencing, drift tracking, and tiered SLAs built in ### Hardware-as-a-Service financing Pay off hardware cost over 24-36 months. Maintain a clean CapEx and predictable refresh cycle. We combine the terms. Your Finance OKs. Devices are shipped. ### Compatibility expertise Things don't always work in all places. Before the device even ships, we know which specs, carriers, and configurations will work best for your team. No returns. No re-orders. Hardware compatibility across carriers and regions is ensured right away Ready for Audit ## When the auditor asks "who owned this laptop?" — you have the answer SOC 2, ISO 27001, and HIPAA audits all bring the same question: Can you prove a full chain of custody for each device? A spreadsheet can't accomplish that. This stack can. Every device transfer, wipe, and disposal creates a timestamped, immutable record. No manual logging. No reconstruction. Just the report. Complete chain of custody from procurement to disposal—per device, every employee. Automated access revocation during offboarding—100+ apps in under 60 minutes. Certificate of Destruction automatically prepared for retired device — ready to share with auditors MDM-vs-inventory reconciliation prevents the count mismatch audit signal Know where PII and PCI data sits — cloud or physical — at every step in the lifecycle. ### Standards this stack satisfies NIST 800-88 Certified data sanitization & deletion SOC 2 Type II Audit trail and access control info ISO 27001 aligned Device Lifecycle Management GDPR compliant Data disposal documentation R2v3 / e-Stewards Certified responsible e-waste management Common Questions ## Questions IT teams ask us first Do we need to replace our current MDM to use this stack? No. Firstbase serves Jamf, Intune, Kandji, and other MDM platforms you're already using. Our managed MDM service is a supplementary option, not a replacement. If you are satisfied with your current MDM, we will work alongside it. If you want to consolidate, we can help as well. We already have few devices with Firstbase. Can DeviceSolutions manage those as well? Yes. Firstbase can handle both Firstbase-supplied devices and your current fleet as a single inventory. We add MDM management, financing assessment, and hardware procurement to new orders. You don't have to migrate or restart. What makes this different from just signing up for Firstbase? Firstbase manages platform and logistics. DeviceSolutions adds a hardware layer. We source devices at volume pricing, manage MDM as a service, and propose financing so that your expenditure does not exceed CapEx in one go. Rather than handling everything independently, you get a single account team for hardware, MDM, financing, and lifecycle platform. What does the 97% retrieval rate mean, in practice? 97 of 100 pieces of equipment sent to a remote employee are returned. The industry average – with manual email follow-ups and prepaid shipping labels – is closer to 50-70%. Automation is the gap: Pre-paid kits shipping before the last day, carrier coordination door-to-door, and a reminder cadence that doesn't require an IT person to chase anyone. Firstbase has this number on 200,000+ returned devices. What does financing look like? Are the devices owned by us or leased? We provide a variety of solutions, including direct purchase, hybrid, and Hardware-as-a-Service (HaaS) with time periods ranging from 24 to 36 months. What suits your budget and how finance classifies the spend are both up to you. If you would like to discuss your alternatives during an IT Lifecycle Review session, please contact us. How long does it take to get setup? Firstbase links to your HRIS in about 30 minutes, and is live in about two weeks. MDM integration is on the same timeline. We take care of the tech setup, so you don't need developer resources. First devices can ship within the first week following a deal. ## Don't go chasing laptops. Start passing audits. Schedule a 20-minute IT Lifecycle review. We will map your present setup, identify gaps, and guide you over what a fully managed stack looks like for your team size and geography. [Schedule Your IT Lifecycle Review](https://meetings.hubspot.com/ozo/it-asset-lifecycle-review) [View All Solutions](https://devicesolutions.ai?hsLang=en) No sales pitch 20 minutes Your numbers reviewed live © 2026 DeviceSolutions.ai · All rights reserved [solutions@devicesolutions.ai](mailto:solutions@devicesolutions.ai)